Deposit Policy: It is mandatory that each patient/relative make a deposit depending on the reason for admission. All payments must be made by cash, Linx or credit cards only. Personal cheques are NOT accepted.

The deposits per reason are as follows. Please not that these are not final payments and ONLY a deposit.
– Observations – $5,000.00
– ICU Patients – $25,000.00
– Coronary Patients – $15,000.00

Interim Invoices: An updated interim invoice will be presented to the patient or the responsible party on a daily basis to communicate how their monies are being spent for services rendered and to avoid any billing issues. If a patient has a balance on an updated invoice, further deposit will be required. Please note that patients with Medical Packages will not receive an interim invoice.

Refunds: All refunds will be issued via cheque within 4-7 business working days of the patient being discharged. Emergency Procedures: Where an emergency procedure has to be performed, all information will be communicated to the patient and/or responsible party and all fees for the procedure are
expected to be paid before the procedure is performed.

Insured Patients: Your insurance provider will be contacted, once they respond, any out of pocket costs will be communicated to the patient and /or responsible party. Insurance claim forms will be prepared within 4-7 working days after the patient has been discharged.

Finalized Invoice: If a patient is discharged after the Billings Department has closed off, an interim invoice will be used to settle the amount outstanding. However, this invoice will be subjected to financial auditing and on completion of the audit a finalized invoice will be issue. Any payments due to the institution must be settled within 48 hours of discharge.

Discharge Process: It must be stressed that when a patient is discharged by a doctor, a billing process must be completed. Patients and relatives should give the Nursing and Billings Teams a minimum of one hour to complete the discharge process. Once this is completed, the patient and/or relative will receive an itemized invoice and their discharge documents.

Lost & Found: All patients and relatives are solely responsible for their personal belongings. Medical Associates will not be held responsible for any items left behind, considered lost or stolen.

Valuable Items: All valuables belonging to the patient must be left at home or given to a relative accompanying the patient. Medical Associates will not be held responsible for any lost or stolen items.

Assistance Buzzer: This is located on the wall to the side of your bed and to be used if assistance is needed. Please do not hesitate to utilize this feature at anytime to alert our staff, as our Nurses and Patient Care Assistants are readily available to assist you in any circumstances.

Daily Meal Service: Complimentary meals are provided only to our inpatients, if anything is needed out of the stipulated meal times please do not hesitate to utilize the buzzer for assistance. Please note that all meals are dependent on your diet as recommended by your attending physician.
– Breakfast: 7:30am – 9:00am
– Lunch: 12:00pm – 1:00pm
– Dinner: 5:30pm – 6:30pm

Patient Confidentiality: Patients’ information will NOT be disclosed without the approval of the patient. Only the next of kin is authorized to receive information on his/her behalf.

Personal Medication: If a Patient has their own medication and would like Medical Associates to administer them, the patient ought to provide properly labeled medication or we ask for the drugs to be brought in their original packaging. The Patient is solely responsible for ensuring that their medication is returned to them. Medical Associates Hospital will not be held liable for
any lost medication.

Prescriptions: All Patients’ prescriptions will be filled upon discharge and will be charged accordingly.